You can find your reference numbers at the top left corner of your invoice, labelled “Reference”. The numbers before the forward slash are your shipper reference, and those after are the invoice reference number
If your payment is regarding an account with action due as a result of outstanding payments, it is very important you contact us so we can allocate your payment correctly and
discuss next steps for your account. Please call the Credit Control team on 01423 524134 and someone will be happy to help you.